The Agent/Applet should appear in the list, check the box next to it.Select the relevant Take Control Agent and click Open.Click the plus icon under the list and use the Finder to navigate to your Applications folder.If the Take Control Agent is installed on the computer but not displayed in the list, perform the following steps: Check the box next to the intended Take Control Agent or Applet.Click the padlock icon in the bottom left corner of the System Preferences window to unlock and edit these settings.Select the Privacy tab and click Accessibility from the list of items on the left. Navigate to System Preferences > Security & Privacy.To allow remote control, make sure your Mac user has Admin Permissions and follow these steps on the device: Without approval, the Mac device will not allow interaction with the remote desktop and acts as if it is in View Only mode.Īdditionally, accessing a macOS 10.15 (Catalina) device with Take Control displays only a Please Wait message. Configure macOS to allow remote control sessionsĪpple has introduced a new security requirement for all remote support solutions as of macOS 10.14 (Mojave) that limits Remote Access control on devices prior to user approval.
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